Last updated: 9 July 2026
This website is operated by the Dr. Melvin Chagas Silva Clinic (“we”, “us”). We are committed to protecting your privacy and handling your personal information with the same care we bring to clinical practice. This policy explains what information we collect through this website, why, and your rights under India’s Digital Personal Data Protection Act, 2023 (DPDP Act).
Information we collect
When you use the enquiry form, booking form, or contact us by phone, email or WhatsApp, we may collect: your name, phone number, email address, preferred appointment date and time, and any information you choose to include in your message. You are not required to share clinical details through this website; anything you do share is treated as confidential.
How we use it
We use this information only to respond to your enquiry, schedule and manage appointments, and communicate with you about your care. We do not sell your information, use it for advertising, or share it with third parties for marketing.
Clinical confidentiality
Information shared during consultations is part of your clinical record and is protected by medical confidentiality, which is separate from and stronger than this website policy. Limits to confidentiality (for example, risk of serious harm) are explained on our FAQ page and at your first appointment.
Storage and security
Website form submissions are transmitted over an encrypted connection (HTTPS) and stored on secured systems accessible only to the clinical and administrative team. We retain enquiry data only as long as needed to manage your care or as required by law.
Cookies and analytics
This website uses cookies necessary for its operation and basic analytics to understand how visitors use the site. These do not identify you personally.
Your rights
Under the DPDP Act you may request access to, correction of, or erasure of the personal data you have provided through this website, and you may withdraw consent at any time. To exercise these rights, contact us at melvinchagas@doctor.com or +91 94203 60160.
Grievances
If you have a concern about how your data has been handled, please contact us first at the details above. If unresolved, you may complain to the Data Protection Board of India.
Emergencies
This website is not an emergency service and is not monitored continuously. If you or someone you know is in immediate danger, please call 112, iCall (9152987821), Vandrevala Foundation (1860-2662-345) or KIRAN (1800-599-0019).